Support

 

 

Yes, Med-Legal offers FULL SUPPORT for QuickLaw to customers who regularly place orders for records (non-customers are limited to this web site). You may contact us by phone at 800-244-3495 and asking for QuickLaw support. You can email us at it@GetRecords.com.  Or simply use this website which contains virtually every answer (and file) you will ever need to completely support the program - and it's available instantly 365 days a year, 24 hours a day.

Posted on this site is every question we have ever been asked, and the instructions to solve every problem we have come across. When new problems crop up, we add the solution to the site. And best of all, our "support" is absolutely FREE. You don't pay us any money and you have no obligation to use our copy service.

Unless you are pretty good with computers you will probably have somebody setup your hardware and network. Simply point that person to this web site and they can easily install and support QuickLaw. If there is something they need that is not on this web site they can ALWAYS EMAIL US. We help lots of people with QuickLaw via email.

Consider this... what can possibly go wrong?

  1. Computer or LAN failure (which has nothing to do with QuickLaw), in which case you will contact your computer/LAN vendor to solve the problem
  2. Installation or setup questions regarding QuickLaw, the answers to which can be easily found on this web site, and for FREE.
  3. Data corruption of the QuickLaw data files, which are either solved with the FileFix utility that comes with the program or from your backup tape. You don't need a live person to help you because there is nothing we can do: if FileFix doesn't work you simply must go to your backup.
  4. Updates... which in our case means new Court Forms that come out. QuickLaw was developed in such a way that you can easily add your own data types, form letters, file documents, and even court forms. Of that list forms are the only things you really have to worry about. We just completed an update of all the court forms in January of 2003 and will continue to post new forms as they come out. We have a separate forms program (MLForms) that we update constantly, and the forms we develop there can be used by us to update QuickLaw. So it's no big deal to keep QuickLaw updated, and we intend to do so for the foreseeable future. And if we didn't, we have documented on the web site how YOU can easily add new court forms to your QuickLaw program.

So as you can see, QuickLaw has excellent support and it doesn't cost you a cent.

We don't think any other Case Management software vendor can beat that!